Frequently Asked Questions
Everything you need to know about your Rona Shoes experience.
How do I determine the right shoe size for me?
We provide a comprehensive size guide on each product page. We recommend measuring your foot from heel to toe and comparing it to our chart, as sizing can vary slightly between athletic and formal styles.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn shoes in their original packaging. Exchanges are free of charge, while returns for a refund may be subject to a small shipping fee.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your new pair sooner.
What materials are used in Rona Shoes?
We use premium materials including ethically sourced leather, breathable mesh, and high-rebound EVA foam. Detailed material specifications are listed under the 'Product Details' section for each shoe.
Do you offer international shipping?
Yes, Rona Shoes ships to over 50 countries worldwide. International delivery times vary by location, typically ranging from 7 to 14 business days.
How should I care for my shoes to ensure they last?
To maintain longevity, we recommend using a damp cloth for surface cleaning and avoiding machine washing. For leather styles, applying a quality conditioner every few months will prevent cracking and maintain shine.